Computer Technicial Support 2007 - 2008TeleperformanceUSASalt Lake City, UT A+ Certified Computer Technical Support of Dell Computers and Monitors, using online resources and Remote Desktop Technology.Provide technical assistance to computer system users by answering questions or resolving computer problems for clients via telephone or from remote location. Also provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and Internet connectivity.
Telemarketer 2002 - 2005DialAmerica MarketingSalt Lake City, UT Solicit orders for credit cards over the telephone in a call center environment.
Network Engineer/Computer Technician 2001 - 2004eHomeBid.com Salt Lake City, UT Designed and constructed a Windows 2000 Client / Server Network and a Contact management Database using Act! 2000 / Constructed and maintained all computers and printers.
Technical Support Specialist 2001 - 2002 Communications and Commerce Salt Lake City, UT Provide technical assistance to computer system users by answering questions or resolving computer problems for clients via telephone or from remote location. Also provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and Internet connectivity.
Telemarketer/ WebTechnician 04/1999 - 10/2000NOS Communications / inetba Las Vegas, NV Solicit orders for web sites and long distance services over the telephone. Help customers in building their websites 06/1998 - 04/1999 Softbank Services Group / ClientLogic Las Vegas, NV - now Sitel Worldwode
Dell Computer Technical Support SoftBank Services Group / ClientLogic Las Vegas NV Provide technical assistance to computer system users by answering questions or resolving computer problems for clients via telephone or from remote location. Also provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and Internet connectivity.
CCTV Technician / Installer 06/1996 - 10/1996 Video Telecom Las Vegas, NV Subcontractor forIEP, Ltd. Scottsdale AZ. Installed Security Equipment such as Video Cameras, Video Switching, Recording, Access Control and ran RG-59 / cat-5 cable in equipment racks and overhead cable trays for several Casinos (Las Vegas, NV Council Bluffs IA Mesquite NV Tusson AZ
Owner / Electronic Technician 09/1988 - 10/1994 Advanced Electronics Los Angeles, CA Owned and operated my own electronic repair company. Repaired all types of consumer electronic equipment including car audio, amplifiers, and computers. Developed a computer program to track repairs and print invoices.
Electronic Technician 10/1986 - 05/1988 Ultimate Audio Video Service Torrance, CA Troubleshoot and repair all types of consumer and professional electronic equipment including VCR, Amplifiers, Tuners, Mixing boards, Computers.Designed, constructed and programmed custom computer based audio test equipment to help expedite repairs.
Electronic Technician 09/1986 - 11/1987Alpine Electronics Torrance, CA Troubleshoot and repair of Alpine Car audio and Luxman home audio equipment using oscilloscopes, multimeters and assorted hand tools. Designed constructed and programmed custom test equipment to expedite repairs using MC6809E microprossor based computer.
Electronic Technician 02/1979 - 10/1985 Audio Specialists Alhambra, CA Electronic repair of car and home audio equipment. Programmed my computer to track repairs vastly improving productivity.
Instrument Technician 09/1977 - 06/1978 Edcliff Instruments Monrovia, CA Fabricate electronic pressure transducers for Aerospace (Cruise missle / Space Shuttle)
Education
Arroyo High School El Monte, CA
Associates: Aeronautical/Aerospace Engineering Technology/Tech Major
Graduated: 06/1974
Additional Education
The Learning Center NV 09/1998
Microsoft MCSE track / Novell Network Admin
Pasadena City College CA 06/1986
3 yrs College - Aeronautical/Aerospace Engineering